Cityscape

Thank you for visiting and shopping at www.leenleeartshop.com.

Following are the terms and conditions that constitute our Shipping Policy.  

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for all your orders will be free in the USA except for Alaska and Hawaii.

Delivery delays can occasionally occur. 

We do not ship to P.O. boxes.    

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

leenleeartshop@gmail.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

If you have received an order that was damaged during shipping, please email us immediately with the description of the damage as well as a picture. You can reach us at leenleeartshop@gmail.com

 In order to receive a replacement or a refund, you must save all packaging materials, the product itself, and the damaged goods until personnel from the shipping carrier are sent out and have fully inspected the package.

International Shipping Policy

We currently do not ship outside the U.S.

* Last Updated: 8/2/2023

Your satisfaction is our top priority. Check out our easy and straightforward refund policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@artshop-leenleegallery.com. Please note that returns will need to be sent to the following address:

KLBT Enterprises Corp
24271 Palomino Drive,
Menifee California 92584

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at leenleeartshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leenleeartshop@gmail.com.